1. What do I do if I lose my key?
Should you lose your key and need your lock removed, please print the Authorization to Cut Lock form, complete the required information, and fax it to 519-944-5521, or return it by mail. For further assistance, contact us at 519-944-5505.
2. Who has access to my storage space?
You are the only one with access to your space. You lock it - you keep the key.
3. What do I need to do when I move out?
Please notify us 30 days in advance of your planned vacate date. When you're finished with the space, all we ask is that it's completely empty and your lock is removed, so you won't be charged further rent. If we find your space vacant and unlocked, we will assume you have already moved out.
4. Do you sell moving & packing supplies?
Yes, the supplies listed on our Supplies Page.
5. Why I am still being charged for a space that I've vacated?
There are two reasons: your space was found locked after your planned vacate date OR your space is still occupied with some of your belongings. If you believe there is an error in your billing, please contact us by phone.
6. What happens if I leave items in my space that I don't want?
Any items left in your space are your responsibility. We will continue to charge you rent until your space is empty and unlocked.
7. What is the easiest way to pay my bill?
Our Auto Pay option is the easiest way. No more check writing. No more postage. No late payments. Payments are on time, every time.
8. Does Guardian insure my belongings?
No, Guardian does not carry any insurance for your personal property. We don't require insurance, but it's highly recommended. If your belongings are worth storing, they're worth insuring. Check with your insurance agent for a quote.
9. Do you provide locks?
You'll need to provide your own lock and key so that you are the only one with access to your space. We highly recommend a disc lock or a padlock with a thick shackle.
10. What is the minimum rental commitment?
Guardian Storage has a one-month minimum rental commitment. All spaces operate as month-to-month rentals; however, you can "move out" whenever you want. After your first month's rent, should you happen to move out early, we will pro-rate your rent.
11. What are your rates?
Our rates vary depending on size and the type of storage needed (indoor, outdoor, heated & cooled, etc.). Our Self Storage Specialists at 519-944-5505 or 1-800-688-2262 will help you determine the appropriate size space, most suitable to fit your needs and budget.
12. What kind of information is needed to rent a storage space?
To rent a space with Guardian Storage, a Self Storage Specialist will need the following:
- To speak with the person who will be responsible for payments on the account (the person whose name is on the account)
- Mailing address / e-mail address
- Two phone numbers
- Date of birth
- Drivers License Number
- 1st month's rent payment (payable in person with credit/debit card, cash, check or money order)
13. How long will it take to complete my rental transaction?
On average, it takes about ten minutes to set up your entire account. Once you finish your transaction with one of our Self Storage Specialists, you can move into your space immediately.
14. What are your hours of operation?
Sunday Closed
Monday 9:00 AM - 5:00 PM
Tuesday 9:00 AM - 5:00 PM
Wednesday 9:00 AM - 5:00 PM
Thursday 9:00 AM - 5:00 PM
Friday 9:00 AM - 5:00 PM
Saturday 9:00 AM - 4:00 PM
Access to Your Space: 24 / 7