Frequently Asked Questions
1. Who has access to my storage space?
You are the only one with access to your space. You lock it - you keep the key.
2. What do I need to do when I move out?
Please notify us 30 days in advance of your planned vacate date. When you're finished with the storage space please ensure that it is completely empty and your lock is removed. If we find your space vacant and unlocked, we will assume you have already moved out.
3. Do you sell moving & packing supplies?
Yes, the supplies listed on our Supplies Page. (Insert Link)
4. Why I am still being charged for a space that I've vacated?
There are two reasons: your storage space was found locked after your planned vacate date OR your space is still occupied with some of your belongings. If you believe there is an error in your billing, please contact us.
5. How do I pay for my storage space?
You can pay for your strage space using one of the methods listed below:
- online at http://guardian-storage.com
- debit/credit cards
- EFT payments
6. Does Guardian insure my belongings?
Guardian Storage does not insure your personal property. You are responsible for your own insurance. Guardian Storage does sell insurance for your belongings. If you prefer, you can purchase insurance through your own insurance agent. “If your belongings are worth storing, they're worth insuring.”
7. What is the minimum rental commitment?
Guardian Storage has a one-month minimum rental commitment. Rental periods of less than one month are not prorated. Rentals are on a month-to-month basis.
8. What do I need to rent a storage space?
Guardian Storage requires you to provide:
- your mailing and email address
- two phone numbers
- date of birth
- government issued photo ID
- 1st month's payment (payable with credit/debit card, cash, or money order) Cheques are not accepted for the initial move-in payment.
9. How long will it take to complete my rental transaction?
On average, it takes about ten minutes to rent your storage space. Once completed your transaction you can move into your space immediately.
10. What are your hours of operation?
Access to your storage space: 24 / 7
|Monday||9:00 AM||5:00 PM|
|Tuesday||9:00 AM||5:00 PM|
|Wednesday||9:00 AM||5:00 PM|
|Thursday||9:00 AM||5:00 PM|
|Friday||9:00 AM||5:00 PM|
|Saturday||9:00 AM||4:00 PM|